Fair Play Policy

Last updated:  July 28, 2026

 

Fair play is the base for our mutual prosperity. We take fair play seriously. We recognize the importance of fair gaming for our integrity and for the Players. We know our reputation is made by our Players, and we are committed to always provide fair play. We believe that maintaining a fair, transparent, and secure gaming environment builds long-lasting relationships with our Players.

Every time you play a Game the system will use a Random Number Generator (“RNG”). The RNG is utilized to ensure that performance is truly random. You can choose the type of Game you want to play, but you cannot choose the unique game (for security reasons). This means that even if someone knows the number of a unique winning game, they cannot choose it. The system is rigorously and systematically tested by running millions of rounds and examining the results on a constant and continuous basis. The system is also systematically tested by the Website team.

In accordance with applicable regulations, all Games offered on the Website have clearly displayed rules, instructions on how to play, and information on the likelihood of winning (or return to player rates where applicable). These are made available to Players prior to engaging in gameplay.

The outcome of each Game is determined at the point of play using a certified RNG, and once an outcome is determined, it cannot be changed or influenced manually or otherwise. This ensures a fair and independent gaming experience for all Players.

You can always view your Game History and Banking History logs. By clicking the “Menu” button and choosing “Games History”, you can review all of your activities, including each game that you’ve played, with the exact date and time, card price, detailed game results and banking history including each deposit and withdrawal.

These unique features are unrivalled by land-based casinos, and if you as a player have any queries or problems we encourage you to contact our Support Center immediately.

If you believe that a game has not operated fairly or wish to raise a complaint regarding fairness, you may submit a complaint to our Customer Service team. If you are not satisfied with the outcome, you have the right to escalate your complaint to our designated Alternative Dispute Resolution (ADR) provider. Full details on our complaints procedure and ADR provider are available on our Website.

On the other hand, all Game wagers must be placed through the Player interface provided. Any wagering through other means, including the use of automated players is strictly forbidden. In the event that use of non-approved software is detected, we reserve the right to invalidate all such Bets retroactively, close the Player’s Account, or take any other appropriate counteraction.

In exercising any of our rights in relation to a Prohibited Practice, we shall use all reasonable resources to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair, transparent, and proportionate to the circumstances, and that Players are informed of the reasons for any action taken against them.